Privacy Policy

Information you provide directly

We collect personal information you voluntarily provide to us, such as:

• Name
• Work email address
• Account credentials
• Company and organization details
• Billing and payment contact information
• Support requests and communications
• Any other information you choose to provide through the Services, demo requests, forms, chat, or communications with us

Information collected through use of the Services

When you use Joon, we may collect information related to your use of the platform, including:

• Account and user administration data
• Configuration data
• Investigation, detection, validation, ticketing, and workflow-related data submitted to or generated within the Services
• Communications and content submitted through the Services
• Audit logs, usage logs, and activity history

Information collected automatically

We may automatically collect certain information when you use our website or Services, including:

• IP address
• Device identifiers
• Browser type and settings
• Operating system
• Language and approximate location derived from IP
• Usage data, clickstream data, and interaction data
• Cookie, pixel, and similar technology data

Information from third parties

We may receive personal information from third parties, such as:

• Authentication and identity providers
• Analytics providers
• CRM, marketing, and event platforms
• Integration partners
• Publicly available or commercially available sources
• Customer-authorized third-party systems connected to Joon, such as SIEM, EDR, ticketing, identity, messaging, or other security and IT systems

Information from events and business interactions

If you meet us at events, webinars, or other business interactions, we may collect your name, business contact information, and details about those interactions.

To provide and operate the Services

We use personal information to:

• Create and manage accounts
• Authenticate users and secure access to the platform
• Provide security operations, investigation, validation, threat intelligence, ticketing, workflow, reporting, and related functionality
• Process requests and deliver support
• Enable customer administration of users, organizations, and permissions
• Maintain, improve, and personalize the Services

To operate our website and respond to requests

We use personal information to:

• Respond to demo requests and inquiries
• Communicate with you through forms, chat, email, or other channels
• Analyze and improve website performance and user experience

For customer support and business operations

We use personal information to:

• Provide support and troubleshoot issues
• Manage our relationship with customers, partners, and vendors
• Administer contracts, billing, and internal operations
• Perform quality assurance, recordkeeping, and business planning

For security, fraud prevention, and legal compliance

We use personal information to:

• Detect, investigate, and prevent fraud, abuse, and unauthorized access
• Monitor, maintain, and improve the security of our Services
• Conduct audits and enforce our terms
• Comply with legal obligations and respond to lawful requests

For research, analytics, and product improvement

We may use data to analyze usage, improve platform performance, develop new features, and support internal research and development. Where appropriate, we may aggregate, anonymize, or de-identify data and use that information for lawful business purposes.

For AI- and automation-related features

Joon may use personal information and customer-provided data to power automated workflows, analytics, or AI-assisted features within the Services. We may also use service providers, including AI model or infrastructure providers, to help deliver these features on our behalf, subject to appropriate contractual and security safeguards.

We do not use customer content to train general-purpose models for third parties without customer consent.

For marketing

Where permitted by law, we may use personal information to send you information about our Services, events, and updates that may be of interest to you. You may opt out of marketing communications at any time.